Everything you need for AI-first answering
One knowledge base, deployed to every channel, with human escalation built in from day one.
Key features
Answer-first assistant
Anserve answers routine questions instantly using your own knowledge sources — grounded in retrieval, not guesswork.
Website chat widget
Embed Anserve on your website in minutes with one line of JavaScript. Great for leads, support and FAQs.
Human escalation
When confidence is low, the topic is sensitive, or a visitor asks for a person, Anserve routes to your team via the Anserve Console or Slack, with the full conversation history attached.
Slack
Full Slack escalation: the full conversation lands as a thread, human replies relay back to the visitor in real time. Plus an internal Slack bot — employees can ask questions directly in Slack and get answers from the knowledge base without leaving it. Both live today.
Voice / VoIP (Coming next)
Answer phone calls with the same knowledge base and escalation flow as web chat and Slack — no separate system to configure. Available as an optional add-on when it ships; Enterprise adds voice at scale with multiple agents and numbers.
Microsoft Teams (Planned)
Not available yet in any form. A full Teams bot — two-way escalation, plus an internal Q&A channel mirroring our Slack integration — is on the roadmap, but not immediate.
Central knowledge layer
Connect your knowledge sources — PDFs, docs, manuals, procedures and more — into a dedicated, per-organisation vector database for fast, isolated retrieval.
Actions (Coming next)
Beyond answering, Anserve will trigger actions in your connected systems — checking an order, booking an appointment, sending an email — not just retrieving information, with visitor confirmation before anything executes. Expands further under Enterprise's advanced Actions & custom integrations.
Insights
See what people ask, what gets escalated, and where your documentation has gaps — so the knowledge base keeps improving.
Model-agnostic
Choose OpenAI, Anthropic or Google per agent, or let Anserve auto-select the best model for each question based on capability and cost.
Security & data residency
Choose where your knowledge is stored — EU/Europe or US — with ISO 27001-certified security and a private, per-organisation vector database that's never used to train public models. Internal and external answering stay clearly separated.
Multilingual answering
Anserve detects the visitor's language automatically, or you can set it explicitly. It answers in that language regardless of what language your knowledge is in — one language or several, it doesn't need to match.
Voice/VoIP and the Actions module are coming next; full two-way Microsoft Teams and WhatsApp are on the roadmap after that — same knowledge base, no rebuild required. More on what's coming in What is Anserve.
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