Security, privacy & data residency

Clear, practical answers to the questions customers ask before they trust an AI assistant with internal knowledge.

Dedicated vector database

Anserve indexes your documents into a private, dedicated vector database for your organisation only. Content remains isolated and under your control.

  • Dedicated index / namespace per organisation
  • No cross-customer data mixing
  • Separation between internal and external answering
  • Designed for least-privilege operations

Data residency & control

Choose the region that fits your compliance needs (e.g., EU/Europe or US). This is important for GDPR and data sovereignty requirements.

  • Region selection for knowledge storage
  • Clear tenant-level isolation model
  • Access control aligned to your channels
  • Expandable architecture (future channels without rebuilding)
  • Operated by eValue8 BV, an ISO 27001 certified company

Model training: what happens with your data?

Anserve does not use your data to train public AI models. Your content is used to retrieve relevant passages and generate answers for your organisation.

Plain-language summary

  • Your documents are indexed privately for your organisation.
  • Other customers cannot see or query your content.
  • Your content is not used to train public foundation models.
  • Answers can be escalated to humans, with context, when needed.
Anserve vs internal knowledge AI

Security FAQ

No. Each organisation has a dedicated vector database (isolated index/namespace). Content is not shared across customers.

No. Anserve does not use your data to train public AI models. Your content is used for retrieval and answering within your tenant.

Yes. You can select EU/Europe or US hosting for the vector database.

Yes. eValue8 BV, the company that operates Anserve, is ISO 27001 certified for information security management.
For a full security review, contact us for deployment details and options.