Last updated: August 28, 2026 · eValue8 BV
These Terms of Service ("Terms") govern your use of Anserve, the AI answer platform operated by eValue8 BV ("we", "us", "our"), a company registered in the Netherlands (Kerkenbos 1053-P, 6546 BB Nijmegen; KvK 52848167). By creating an account or using the service, you agree to these Terms.
Anserve is an AI Answer Platform that connects your organisation's knowledge base to web chat and Slack today, with voice, Microsoft Teams and other channels on the roadmap. It is provided as a Software-as-a-Service (SaaS) on a subscription basis.
We offer the following subscription plans:
All prices are exclusive of VAT. Dutch VAT (BTW) applies where legally required.
New accounts on the Starter, Pro or Business plans receive a 30-day free trial. You select the plan you intend to use when starting the trial, and trial entitlement always follows that selected plan's entitlement — a Starter trial does not unlock Pro functionality, and a Pro trial does not unlock Business functionality. A payment method may be required to start the trial. A limited AI usage credit is included during the trial; AI usage is billed separately from the platform fee as described in Section 2.3. Unless you cancel or change plans before the trial ends, your subscription converts automatically into a paid subscription on the plan you selected, billed at that plan's monthly rate. Enterprise is not part of the self-serve trial; Enterprise evaluations are handled separately and may be implementation-assisted.
In addition to your base subscription, AI interactions (answers generated by the AI using your knowledge base) are billed based on actual LLM token usage. These costs are calculated based on the model used and the number of tokens processed, and are invoiced monthly alongside your subscription. You can view a live cost estimate in your dashboard at any time.
Typical AI usage costs: approximately €0.02–0.03 per AI interaction, depending on question length and knowledge base size.
Payments are processed by Mollie B.V. Subscriptions renew monthly on the anniversary of your start date. Invoices are sent by email. If payment fails, we will notify you and may suspend the service after a 7-day grace period.
You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months, except where required by law.
You agree not to use Anserve to:
We reserve the right to suspend or terminate accounts that violate these terms.
You own your data. The knowledge base content, documents, and conversation data you upload to or generate through Anserve remain yours. We process this data exclusively to deliver the service to you, not for our own commercial purposes.
You grant us a limited, non-exclusive licence to process your content for the purpose of delivering the service (indexing, embedding, retrieval, LLM inference, escalation routing).
Upon account termination, we will delete your knowledge base content within 30 days. You can request a data export before cancellation.
We aim for 99.5% monthly uptime for the chat widget and dashboard. Planned maintenance will be communicated in advance where possible.
Enterprise plan customers receive a formal SLA with guaranteed response times for support issues. SLA details are provided separately upon Enterprise sign-up.
We are not liable for downtime caused by third-party services (OpenAI, Pinecone, Mollie, Slack, Microsoft Teams, etc.) beyond our control.
eValue8 BV is ISO 27001 certified. We implement and maintain an information security management system covering the Anserve platform and its underlying infrastructure. Details of our security controls are available on request for Enterprise customers.
To the maximum extent permitted by Dutch law, eValue8 BV's total liability for any claim arising from or related to the service is limited to the amount you paid for the service in the three months preceding the claim.
We are not liable for: indirect or consequential damages; loss of profits or revenue; data loss; decisions made based on AI-generated answers; or damages arising from third-party service outages.
Anserve provides AI-generated answers based on your knowledge base. Answers may be incomplete or incorrect. You are responsible for verifying AI answers in critical or high-stakes situations. Anserve is not a replacement for professional legal, medical, financial or other regulated advice.
Both parties agree to keep confidential any non-public information received from the other party in connection with the service. This obligation survives termination of the agreement for a period of three years.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the effective date.
These Terms are governed by Dutch law. Any disputes that cannot be resolved amicably will be submitted to the competent court in the Netherlands. If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform.
For questions about these Terms:
eValue8 BV
Email: legal@anserve.ai