Quick setup, measurable impact
Connect your knowledge once. Anserve answers first, and escalates to a human when it should.
1. Connect your knowledge
Start with your website and documents — Anserve crawls and stays in sync automatically. Add Confluence, Google Drive or your helpdesk as you grow, chunked, embedded and indexed into your own private vector database.
2. Enable your channels
Add the website widget with one line of JavaScript — answering visitors instantly, from day one. The internal Slack bot works just as easily, so employees can ask questions without leaving Slack. Voice is next, with Microsoft Teams and WhatsApp on the roadmap.
3. Answer first, escalate when needed
Anserve handles routine questions instantly and routes complex or low-confidence ones to your team via the Anserve Console or Slack, with full conversation context.
Setup, in detail
- Create an agent — give it a name, choose the AI model (or leave it on auto-select), write a system prompt.
- Connect knowledge sources — OAuth flow for Confluence, Google Drive, HubSpot and more, or upload PDF/Word/text documents directly.
- Create a web channel — configure widget appearance, working hours, welcome message, language, position and the escalation channel (the Anserve Console or Slack).
- Activate the subscription.
- Deploy the JS snippet on your website — that's the entire frontend installation.
The widget install, exactly
One line, added before </body>:
<script src="https://app.anserve.ai/plugins/chat/assets/js/anserve.js"></script>
No API key to configure — the widget resolves your agent automatically from the domain it's installed on.
Working hours & escalation
Configure the widget per channel: AI-only outside business hours, AI always on, or humans during business hours with AI as fallback.
Language
Anserve detects the visitor's language automatically, or you can set it explicitly. It answers in that language regardless of what language your knowledge is in — one language or several, it doesn't need to match.
Keeping knowledge current
Connected sources re-sync automatically on a schedule. Manual re-sync is always available from Sources in the admin portal.