Integrations

Connect your knowledge sources — via OAuth or API key — and keep your private vector database up to date. Start with your highest-impact sources and expand over time.

How integrations work

Integrations ingest content from your sources (docs, FAQs, tickets, procedures), transform it into searchable chunks, and index it into your dedicated vector database. When users ask questions, Anserve retrieves the most relevant passages before answering (RAG).

Typical setup

  1. Select sources (e.g., Confluence + phpMyFAQ + Freshdesk)
  2. Define what to include (spaces, folders, categories)
  3. Index and validate answer quality
  4. Schedule updates (manual or automated)

Supported content types

Common formats include web pages, PDFs, office documents, FAQs, knowledge base articles and structured helpdesk content. The goal is consistent answers grounded in your official sources.

Supported knowledge sources

22+ connectors, grouped by category. If you don’t see your tool, ask — we regularly add connectors.

(Beta) connectors are newly added and still being validated in production — available to configure, with our team on hand during setup. (Planned) connectors are on our roadmap and not yet available.

Websites & content — Web Crawler and RSS included from Starter; WordPress and phpMyFAQ from Pro
Website / Web Crawler RSS Feeds WordPress phpMyFAQ
Documents & file storage — manual uploads included from Starter; cloud storage from Pro
Manual document uploads Google Drive OneDrive SharePoint Dropbox Box (Beta)
Knowledge platforms — included from Pro
Confluence Notion Document360 (Beta) Helpjuice (Beta) KnowledgeOwl (Beta) Guru (Beta)
Helpdesk & customer support — included from Business
Freshdesk Zendesk Intercom Help Scout Zoho Desk
CRM & sales — included from Business
HubSpot Salesforce Knowledge (Beta)
Enterprise knowledge — included from Business
ServiceNow Knowledge (Beta)
E-commerce — planned
Shopify (Planned) WooCommerce (Planned) Lightspeed (Planned)

Coming next: Actions

Sources bring information in — Actions let Anserve reach out and do something. The Actions module is coming next: checking an order status, booking an appointment, or sending an email, triggered directly from a conversation, with visitor confirmation before anything is executed. See Features for the full roadmap.

Integration FAQ

Yes — start with the most trusted source (FAQ/procedures) and expand later.

That depends on your connector and preference. Many teams begin manual and move to scheduled updates.